{"id":4289,"date":"2026-09-28T08:08:52","date_gmt":"2026-09-28T08:08:52","guid":{"rendered":"https:\/\/heberugwholesale.com\/?page_id=4289"},"modified":"2026-10-20T03:17:19","modified_gmt":"2026-10-20T03:17:19","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/heberugwholesale.com\/es\/return-refund-policy\/","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4289\" class=\"elementor elementor-4289\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-183f2c7 e-flex e-con-boxed e-con e-parent\" data-id=\"183f2c7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-022d5fc elementor-widget elementor-widget-heading\" data-id=\"022d5fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de devoluciones y reembolsos<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b394fa2 elementor-widget elementor-widget-text-editor\" data-id=\"b394fa2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><span style=\"font-size: 16px; font-style: inherit; font-weight: inherit; color: #454f5e; letter-spacing: 0px;\">\u00daltima actualizaci\u00f3n: 28 de septiembre de 2026<\/span><\/h2><p>En <strong>HEBE RUGS<\/strong> (heberugwholesale.com), nos comprometemos a mantener estrictas normas de control de calidad en todas nuestras l\u00edneas de fabricaci\u00f3n de moquetas y alfombras. Dado que nuestra actividad se centra en la venta al por mayor B2B a nivel mundial y en los pedidos personalizados, le rogamos que revise atentamente nuestras pol\u00edticas de devoluciones, reembolsos y reclamaciones.<\/p><h3>1. Pedidos de muestra<\/h3><p>Animamos a nuestros socios mayoristas a que soliciten muestras f\u00edsicas antes de realizar un pedido al por mayor o de contenedor completo, con el fin de comprobar la calidad, la textura y el color. Las tarifas de las muestras y los gastos de env\u00edo se gestionan caso por caso, tal y como les indicar\u00e1 nuestro equipo de ventas.<\/p><h3>2. Control de calidad y reclamaciones<\/h3><p>Todos los pedidos al por mayor se someten a rigurosos controles de calidad en f\u00e1brica antes de su env\u00edo. Una vez recibido el env\u00edo, el comprador es responsable de inspeccionar la mercanc\u00eda sin demora:<\/p><ul><li><strong>Plazo de notificaci\u00f3n:<\/strong> Cualquier reclamaci\u00f3n relacionada con defectos de fabricaci\u00f3n, da\u00f1os graves durante el transporte o discrepancias en la cantidad deber\u00e1 comunicarse por escrito a trav\u00e9s de correo electr\u00f3nico (info@heberugwholesale.com) o WhatsApp en un plazo de <strong>7 d\u00edas<\/strong> a partir de la recepci\u00f3n de la mercanc\u00eda.<\/li><li><strong>Pruebas necesarias:<\/strong> Las reclamaciones deben ir acompa\u00f1adas de fotograf\u00edas n\u00edtidas, v\u00eddeos del desembalaje y la factura comercial o la lista de embalaje correspondiente.<\/li><\/ul><h3>3. Devoluciones y cambios<\/h3><p>Debido a la naturaleza del comercio mayorista B2B y de la fabricaci\u00f3n a granel:<\/p><ul><li>Productos confeccionados a medida o fabricados a medida seg\u00fan las dimensiones, colores o dise\u00f1os espec\u00edficos del comprador <strong>No se admiten devoluciones ni reembolsos.<\/strong> a menos que se haya confirmado la existencia de un defecto estructural o de fabricaci\u00f3n.<\/li><li>En el caso de los art\u00edculos defectuosos que cumplan los requisitos y que ambas partes hayan acordado, ofrecemos productos de sustituci\u00f3n en pedidos posteriores o soluciones de compensaci\u00f3n adecuadas. No se aceptar\u00e1n devoluciones no autorizadas.<\/li><\/ul><h3>4. Pago mediante transferencia bancaria (T\/T) y tramitaci\u00f3n de reembolsos<\/h3><p>En caso de que se apruebe un reembolso o un ajuste econ\u00f3mico (como, por ejemplo, la devoluci\u00f3n de un anticipo por pedidos cancelados antes de su producci\u00f3n):<\/p><ul><li>Los reembolsos se tramitar\u00e1n exclusivamente a trav\u00e9s del m\u00e9todo de pago original (transferencia telegr\u00e1fica \/ T\/T).<\/li><li>Cualquier comisi\u00f3n por transferencia bancaria o gasto bancario de intermediarios en que se incurra durante el proceso de reembolso se deducir\u00e1 del importe reembolsado.<\/li><\/ul><h3>5. Contacta con nosotros<\/h3><p>Si tienes alguna duda o necesitas informar de un problema tras la entrega, ponte en contacto con nuestro equipo de atenci\u00f3n al cliente:<\/p><ul><li><strong>Marca:<\/strong> HEBE RUGS<\/li><li><strong>P\u00e1gina web:<\/strong> <a href=\"https:\/\/heberugwholesale.com\/es\/\">heberugwholesale.com<\/a><\/li><li><strong>Correo electr\u00f3nico:<\/strong> <a href=\"mailto:info@heberugwholesale.com\">info@heberugwholesale.com<\/a><\/li><li><strong>WhatsApp:<\/strong> <a href=\"https:\/\/wa.me\/8618938630070\" target=\"_blank\" rel=\"noopener\">+86 18938630070<\/a><\/li><li><strong>Direcci\u00f3n de la oficina:<\/strong> Centro Huanzhi, distrito de Longhua, Shenzhen, Guangdong, China<\/li><li><strong>Direcci\u00f3n de la f\u00e1brica:<\/strong> Edificio industrial n.\u00ba 1, Parque Cient\u00edfico y Tecnol\u00f3gico de Zhongduo, al suroeste del cruce entre las calles Xingyun y Zhiji, Xingyang, Zhengzhou, China<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy Last updated: September 28, 2026 At HEBE RUGS (heberugwholesale.com), we are dedicated to maintaining strict quality [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4289","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/heberugwholesale.com\/es\/wp-json\/wp\/v2\/pages\/4289","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/heberugwholesale.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/heberugwholesale.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/heberugwholesale.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/heberugwholesale.com\/es\/wp-json\/wp\/v2\/comments?post=4289"}],"version-history":[{"count":7,"href":"https:\/\/heberugwholesale.com\/es\/wp-json\/wp\/v2\/pages\/4289\/revisions"}],"predecessor-version":[{"id":4296,"href":"https:\/\/heberugwholesale.com\/es\/wp-json\/wp\/v2\/pages\/4289\/revisions\/4296"}],"wp:attachment":[{"href":"https:\/\/heberugwholesale.com\/es\/wp-json\/wp\/v2\/media?parent=4289"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}