{"id":4289,"date":"2026-09-28T08:08:52","date_gmt":"2026-09-28T08:08:52","guid":{"rendered":"https:\/\/heberugwholesale.com\/?page_id=4289"},"modified":"2026-10-20T03:17:19","modified_gmt":"2026-10-20T03:17:19","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/heberugwholesale.com\/fr\/return-refund-policy\/","title":{"rendered":"Politique de retour et de remboursement"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4289\" class=\"elementor elementor-4289\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-183f2c7 e-flex e-con-boxed e-con e-parent\" data-id=\"183f2c7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-022d5fc elementor-widget elementor-widget-heading\" data-id=\"022d5fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Politique de retour et de remboursement<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b394fa2 elementor-widget elementor-widget-text-editor\" data-id=\"b394fa2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><span style=\"font-size: 16px; font-style: inherit; font-weight: inherit; color: #454f5e; letter-spacing: 0px;\">Derni\u00e8re mise \u00e0 jour : 28 septembre 2026<\/span><\/h2><p>\u00c0 <strong>HEBE RUGS<\/strong> (heberugwholesale.com), nous nous engageons \u00e0 respecter des normes strictes de contr\u00f4le qualit\u00e9 sur l'ensemble de nos lignes de fabrication de moquettes et de tapis. Nos activit\u00e9s \u00e9tant ax\u00e9es sur la vente en gros B2B \u00e0 l'international et les commandes sur mesure, nous vous invitons \u00e0 prendre connaissance attentivement de nos conditions de retour, de remboursement et de r\u00e9clamation.<\/p><h3>1. Exemples de commandes<\/h3><p>Nous encourageons nos partenaires grossistes \u00e0 demander des \u00e9chantillons physiques avant de passer une commande en vrac ou par conteneur afin de v\u00e9rifier la qualit\u00e9, la texture et la couleur des produits. Les frais li\u00e9s aux \u00e9chantillons et les frais d'exp\u00e9dition sont trait\u00e9s au cas par cas, conform\u00e9ment aux indications de notre \u00e9quipe commerciale.<\/p><h3>2. Contr\u00f4le qualit\u00e9 et r\u00e9clamations<\/h3><p>Toutes les commandes en gros font l'objet de contr\u00f4les qualit\u00e9 rigoureux en usine avant leur exp\u00e9dition. \u00c0 la r\u00e9ception de votre colis, il incombe \u00e0 l'acheteur de v\u00e9rifier les marchandises dans les plus brefs d\u00e9lais :<\/p><ul><li><strong>D\u00e9lai de notification :<\/strong> Toute r\u00e9clamation concernant des d\u00e9fauts de fabrication, des dommages importants li\u00e9s au transport ou des \u00e9carts de quantit\u00e9 doit nous \u00eatre signal\u00e9e par \u00e9crit par e-mail (info@heberugwholesale.com) ou via WhatsApp dans un d\u00e9lai de <strong>7 jours<\/strong> \u00e0 compter de la r\u00e9ception des marchandises.<\/li><li><strong>Pi\u00e8ces justificatives requises :<\/strong> Les r\u00e9clamations doivent \u00eatre accompagn\u00e9es de photos nettes, de vid\u00e9os de d\u00e9ballage et de la facture commerciale ou du bordereau d'exp\u00e9dition correspondant.<\/li><\/ul><h3>3. Retours et remplacements<\/h3><p>Compte tenu de la nature du commerce de gros B2B et de la production en grande s\u00e9rie :<\/p><ul><li>Produits sur mesure ou fabriqu\u00e9s sur commande selon les dimensions, couleurs ou mod\u00e8les sp\u00e9cifiques de l'acheteur <strong>ne peuvent \u00eatre ni retourn\u00e9s ni rembours\u00e9s<\/strong> sauf en cas de d\u00e9faut structurel ou de fabrication av\u00e9r\u00e9.<\/li><li>Pour les articles d\u00e9fectueux \u00e9ligibles, apr\u00e8s accord des deux parties, nous proposons le remplacement des marchandises lors de commandes ult\u00e9rieures ou des solutions de compensation appropri\u00e9es. Les retours non autoris\u00e9s ne seront pas accept\u00e9s.<\/li><\/ul><h3>4. Paiement par virement bancaire et traitement des remboursements<\/h3><p>En cas de remboursement ou d'ajustement financier approuv\u00e9 (tel que le remboursement d'un acompte pour des commandes annul\u00e9es avant la production) :<\/p><ul><li>Les remboursements seront effectu\u00e9s exclusivement via le mode de paiement initial (virement t\u00e9l\u00e9graphique \/ T\/T).<\/li><li>Les frais de virement bancaire ou les frais bancaires interm\u00e9diaires \u00e9ventuels engag\u00e9s au cours de la proc\u00e9dure de remboursement seront d\u00e9duits du montant rembours\u00e9.<\/li><\/ul><h3>5. Contactez-nous<\/h3><p>Si vous avez des questions ou si vous souhaitez signaler un probl\u00e8me survenu apr\u00e8s la livraison, n'h\u00e9sitez pas \u00e0 contacter notre service client :<\/p><ul><li><strong>Marque :<\/strong> HEBE RUGS<\/li><li><strong>Site web :<\/strong> <a href=\"https:\/\/heberugwholesale.com\/fr\/\">heberugwholesale.com<\/a><\/li><li><strong>E-mail :<\/strong> <a href=\"mailto:info@heberugwholesale.com\">info@heberugwholesale.com<\/a><\/li><li><strong>WhatsApp :<\/strong> <a href=\"https:\/\/wa.me\/8618938630070\" target=\"_blank\" rel=\"noopener\">+86 18938630070<\/a><\/li><li><strong>Adresse du bureau :<\/strong> Centre Huanzhi, district de Longhua, Shenzhen, Guangdong, Chine<\/li><li><strong>Adresse de l'usine :<\/strong> B\u00e2timent industriel n\u00b0 1, Parc scientifique et technologique de Zhongduo, au sud-ouest du carrefour entre la rue Xingyun et la rue Zhiji, Xingyang, Zhengzhou, Chine<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy Last updated: September 28, 2026 At HEBE RUGS (heberugwholesale.com), we are dedicated to maintaining strict quality [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4289","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/heberugwholesale.com\/fr\/wp-json\/wp\/v2\/pages\/4289","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/heberugwholesale.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/heberugwholesale.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/heberugwholesale.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/heberugwholesale.com\/fr\/wp-json\/wp\/v2\/comments?post=4289"}],"version-history":[{"count":7,"href":"https:\/\/heberugwholesale.com\/fr\/wp-json\/wp\/v2\/pages\/4289\/revisions"}],"predecessor-version":[{"id":4296,"href":"https:\/\/heberugwholesale.com\/fr\/wp-json\/wp\/v2\/pages\/4289\/revisions\/4296"}],"wp:attachment":[{"href":"https:\/\/heberugwholesale.com\/fr\/wp-json\/wp\/v2\/media?parent=4289"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}